• 05-Mar-2026

Mercantile Bank Training Institute (MBTI) recently organized a comprehensive training program titled “Customer Service & Complaint Management” to strengthen awareness and professional capacity among banking and financial professionals.  Mati Ul Hasan, Managing Director of MBPLC, attended there as the Chief Guest, while S.M. Salim Uddin, Head of Training & Development of MBPLC, chaired the program.

Distinguished speakers including Dr. Md. Mosharref Hossain, Associate Professor of BIBM; Muhammad Miaraz Hossen Gazi, AVP & Faculty of MBTI; and Sheikh Mohammad Soyeb Hasan, AVP, MBPLC took part in the event. A total of 39 participants from various branches of the bank attended the session.